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TotalCare Support
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From the moment that we begin working together, the principles of TotalCare govern
how we operate in supporting your day to day communications requirements. Being able
to count on our resources for quick and informed response is a hallmark of the relationships
we have established over nearly three decades. From ensuring that the design is accurate and
appropriate, to making sure that your organization and other vendors are in sync with the plan,
to implementing the crafted solutions to your satisfaction, we exercise painstaking measures to
bring an outcome that matches your expectations. Once the initial work is complete we embark on
a long term support arrangement that in many ways is akin to the “rubber meeting the road”. TotalCare
Support includes these key components that assure you of our complete attentiveness to your needs:
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- 24x7x365 Around the Clock Coverage including Holidays
- 2 Hour Emergency Response Time
- Customer-Defined Emergency (Greater Comfort)
- 25 Minute After Hours Escalation Plan
- Database Backups (Just In Case)
- Annual Tune-Ups (Keeps your systems running smoothly)
- Service Records Archival & Trending Database
- Certified Technical Staff Averaging 15+ Years Experience
- Spare Parts Warehousing and Mobile Depots of $¾ Million
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Our commitment to you is seen in our everyday actions in providing our customers with the
kind of programs they expect to manage complex communications systems and networks.
You get a series of difference-makers when you become a new customer and as long as we
service you with our TotalCare programs. Plans that have been driven by our customers,
and standards that are easy when practiced each and every day, around the clock.
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TotalCare Support - An Everyday Attitude
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ICS Telecom TotalCare Commitment
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Our sincere thank you for the opportunity to work with your organization. We
value every renewed commitment, and each new relationship. ICS has enjoyed
a very successful history spanning nearly three decades. During this time, we
have come to recognize very well that our customers are very different, diverse,
distinctive. We try to put ourselves in your shoes each and every day because
we know that what might work for one organization may not work for another.
We developed our TotalCare Program in response to this fact, and we hope that
you will find it every bit old-fashioned as you might find it innovative, flexible, and
exciting. Our customers have told us that choices make a difference, responsiveness means
a lot, that providing standard methods and procedures that enable excellence will keep them
coming back. Quality counts in a competitive world. We will only provide products and services
from Best in Class providers, and we will only service these products with staff that have
received proper instruction. Our customers have asked for reliability, responsiveness, and
real commitment. TotalCare is a result of listening to our customers. You have our commitment
to deliver excellence and TotalCare when you select ICS Telecom.
Sincerely,
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ICS Telecom
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